Customer-centred innovation underpins high satisfaction among financial advice customers
Customer communication, marketing and financial management will dominate the financial adviser innovation agenda during 2015,… …according to research released by Zurich Financial Services Australia (Zurich) in Sydney today. In an industry first, the ‘Designing the Future’ study, conducted on behalf of Zurich by Melbourne-based research consultancy The Beddoes Institute, analyses trends of the past, reviews […]